South San Francisco Communications Center


The South San Francisco Communications Center exists to translate citizen 9-1-1 and non-emergency service requests into the appropriate action and dispatch police, fire, medical and other city services via telephone, radio, and/or data communications. 


The Communications Center provides 24-hour answering of all emergency and non-emergency police, fire, and medical calls (including 911 and non-emergency telephone service for the hearing and speech impaired). There is a direct link to the AT&T Language Line. As a state funded 911 program, AT&T Language Line provides our center with emergency translation for public safety in more that 140 languages and dialects. 

The Communications Center continues to use state-of-the-art technology to provide fast and effective emergency communication services. Using sophisticated radio communication, mobile computers and a Computer Aided Dispatch and Records Management System, the Communications Center is able to process requests and expedites the dispatch of police and fire personnel in an emergency. In addition to providing useful management statistical information, our computer systems enable us to track hazardous locations and special information about a residence, which may pose a threat to the safety of the public or public safety personnel. 

What We Do

Our 12-member 911 Team combines decades of dispatching experience with a commitment to customer service. We process over 100,000 phone calls each year, including 35,000 calls for service involving the dispatch of Police and Fire Department personnel. Our goal is to coordinate the city's resources to best address the needs of the citizens of South San Francisco. We are your first point of contact whether reporting an abandoned vehicle or a heart attack. We can direct you and your family to a wide variety of community services and agencies. 


The South San Francisco Police Department Property/Evidence unit is part of the Services Division. The office is generally staffed Monday through Thursday, 7:30am - 5:30pm and Fridays from 7:30am - 12:30pm. 

Property/Evidence personnel are responsible for the logging in, custody, safekeeping, release and destruction of all property and evidence collected, as well as maintaining the records of each item.   

Property, when eligible to be released, is released by appointment only. To schedule an appointment to pick up property, call 650-877-8924. 


The South San Francisco Police Department Records unit is part of the Services Division.  The Records staff consists of four Records Specialists and one Senior Records Specialist.

The Records office is open to the public daily (Mon – Fri 7:30 am – 7:00 pm, Sat 9:00 am – 5:00 pm, Sun 1:00 pm – 5:00 pm).

PLEASE NOTE: The Police Department will be modifying the hours we are open to the public during the month of December, 2016 to January, 2017.  The modified hours will be:

Monday – Friday:  7:30 am – 7:00 pm
Saturday: 9:00 am - 5:00 pm 
Sunday: 1:00 pm - 5:00 pm

The Records office is closed during the following city holidays:

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve (4 Hours)
  • Christmas Day
  • New Year’s Eve (4 Hours)

The numerous duties for which Records personnel are responsible include:

  • Preparation of court packages for the District Attorney's Office
  • Data entry of pertinent information from written crime and traffic accident reports
  • Registration of narcotics and sex registrants
  • Mailing out notices to registered and legal and owners of towed/stored vehicles
  • Phoning owners of stolen vehicles when their vehicle has been recovered
  • Answering phone calls coming in on the business lines
  • Greeting and assisting the public at the front window
  • Livescan and ink fingerprints
  • Fulfilling requests for public record information
For fees related to vehicle releases, event permits, fingerprinting, and sale of police reports, the Police Department accepts cash, Visa, MasterCard, and Discover Card.